Interact with Issue Resolution module (IR) for Freight Audit

The Issue Resolution module (hereinafter referred to as “IR”) is an easy-to-use question & answer tool applied to resolve any disputes, discrepancies or other situations between carrier, shipper, and Transporeon Freight Audit (hereinafter referred to as “TP FA”) that block the finalization of the freight audit process. The IR module is integrated with Transporeon Audit Platform - Freight Rate Exchange Database (hereinafter referred to as “FRED”).

As an eligible party in IR you could be requested to answer issues. In case your input is needed to an issue, you will be notified by e-mail that there is an issue for you to respond to. Or you can log in FRED and If there are issues requiring your reply, you will see an issue notification in the upper right corner of the page. By clicking the issues hyperlink in the box, you will be redirected to the issue list containing the issues currently assigned to you.

To access the IR, view the question and eventually provide your response, click on the issue number in the issue list.

By default, the issue list contains the issues that require your response (filter: Assigned to me). To search for other issues, use the Quick search functionality or the filters that are available.

The IR status provides information on the progress of a particular issue. The following issue statuses are available:

Important: Closed issue status does not guarantee invoice approval and payment, it only means that the question raised during the audit process has been resolved

There is instructional video on how to participate in IT, available in the Tutorials menu located in the FRED top menu bar and “User Manual” located in Documentation section in the FRED top menu bar. Appendix_D._Issue_Resolution is available under User guides folder.