Freight Marketplace
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How can I log in to Freight Marketplace for the first time?
If you would like to log in to the Freight Marketplace platform, please access it via this page.On there you’ll find different possibilities for logging in - you can either use an existing user you already have with Google, Transporeon or Trimble or create a totally new one. If you want to use the latter method, please click on the link saying “Sign up” and enter an email address and password that you would like to use. Afterwards, you’ll have to accept the Terms of Use.
Subsequently, your account will be checked and you’ll be notified as soon as you can access this platform.
How can I reset my password?
How you can reset your password depends on the login method you usually use.
If it’s e.g. via email address and password, simply click on “Forgot password?” just under the password field; if you log in via Transporeon, please click on the continue with Transporeon button and afterwards on “Forgot your password?” to reset it.
A frequent issue we see is that a user clicks on the “Forgot password?” option in the log-in page at the top but they are normally logging in with their Transporeon user. Then the user needs to be informed that they select the forgot password option after clicking on “Continue with Transporeon”. The same for the log-in via Google and Trimble.
How can I adjust the email notifications?
Under the Email Notifications tab in the settings you can determine whether you want to receive email notifications and if so, which ones and how often.
What is the difference between Freight Marketplace and other procurement platforms/freight exchange platforms?
Freight Marketplace stands out as a genuinely neutral platform connecting shippers, forwarders, and carriers. Unlike other platforms that may focus on either the buyer or seller side and which primarily serve the spot market and focus on single shipments, we solely offer a neutral space for both sides to connect. Sellers benefit from showcasing their services to a large number of buyers, while buyers can request quotes not only from their connected carriers but also from thousands of carriers they are not yet connected with, thus effectively expanding their network.
The platform offers 3 modules:
RFQ module for long-term strategic tenders
Mini-tenders (lane requests) for single-lane tenders with specific contractual periods and precise volume commitments
Spot module for ad-hoc shipments
Additionally, the platform supports decision-making through data-driven insights. For example, for every lane and spot opportunity, you will be able to see real-time market prices based on Transporeon internal data.
Moreover, while freight exchange platforms typically cater to forwarders and carriers, Transporeon Freight Marketplace enables shippers to post tenders, allowing carriers to bid directly and secure business.
In summary, Transporeon Freight Marketplace builds a curated network of shippers, carriers, and forwarders, emphasizing both contractual and spot business. In contrast, freight exchange platforms primarily focus on spot transactions between forwarders and asset-based carriers.
Is the platform available in the English language only?
The platform is available in 27 languages. You can change the language by navigating to the ‘User Settings’ tab on the platform and then clicking on the ‘General Settings’ tab.
Carrier FAQs
How is the verification process set-up?
In order to use all features of Freight Marketplace there are some documents that you have to upload and that we have to verify. They are the following ones:
VAT number
EU License (only if you own and operate an own fleet)
Company Registration
Cargo Insurance
You can upload these documents by navigating to the ‘My Profile’ section in the platform. Under the ‘General Information’ tab, enter your VAT number and company details. Then, upload the required documents in the ‘Documents’ section.
Only when these documents and the VAT number are verified by us, you will be able to use Freight Marketplace normally. Until they are verified, the following limitations apply
No offer submission: You are able to see the spot shipments and lane requests but cannot submit an offer for them
Anonymized events: More specifically you can see the name of the event and the name of the buyer but you don’t see the exact location of the pickup and delivery locations. You only see the country code and a 2-digit ZIP code. The rest of the details of the event are visible
No buyer information: The buyer’s profile cannot be accessed and the contact information in the events is not visible.
No Market Insights data: The market rates from Market Insights are not visible for unverified sellers
How long does it take to get the documents checked?
We typically process all checks within 24 hours. If any documents are not approved, you will receive an email notification explaining the reason for rejection, along with the option to upload a new document or provide a valid explanation.
What are the prices for using the platform?
When you want to offer on available spot shipments or lane request events, there are two subscription plans:
Free Plan: It’s free of charge but comes with usage restrictions, such as the ability to offer on only up to 10 lane requests or spot shipments per week, limited access to buyer profile information, and restricted contact options with buyers.
Basic Plan: It costs €99/month or €999/year, offering unlimited usage on the platform for an unlimited number of users.
Free trial period
After signing up to Freight Marketplace, you’ll automatically be in a free trial period of 30 days, during which you will have full access to the platform without any restrictions. Once the trial period ends, you will be automatically downgraded to the Free plan. If you want full access again without any usage restrictions, you can activate the Basic plan subscription by navigating directly to the ‘Subscriptions & Billing’ tab in the “User Settings” page.
How can I change the subscription plan?
You can do so directly on the platform by navigating to the ‘User Settings’ page and then clicking on the ‘Subscriptions & Billing’ tab.
What is the difference between the three types of events?
On Freight Marketplace, there are three types of events - spot shipments, lane requests and RFQs.
Spot shipment: Contains one single shipment on a single lane.
Lane request: Single lane events for multiple, regular shipments in a certain time period.
RFQ: Strategic, multi-lane tender with long-term contracts.
Which types of transport modes are available at the moment?
Currently, Freight Marketplace is limited to FTL road and intermodal transport. Future expansion to other modes is planned.
Spot section
How is the spot section set-up?
The spot section is split into three pages:
Spot shipments: This is the seller side view of all available spot shipments that you can bid on.
My Shipments: This is the buyer side view where you can create and publish your spot shipments so that other sellers can bid on them.
My Offers: This is the seller side view of all offers you have submitted. This means, once you submit an offer to a spot shipment in the “Spot Shipments” page the submitted offer will also be visible in the “My Offers” page.
However, it is important to note that all three pages are visible to you, regardless if you are a carrier with a fleet of your own or an LSP that also does subcontracting.
How can I see the market prices when submitting an offer?
When submitting an offer for a spot shipment, market prices will be displayed below the “Your offer” section, if these are available. This information comes from our Market Insights tool and gives you valuable market data. To view, simply expand the collapsed section below where you can enter the offer. When expanded, it shows the market price and the accuracy of the price. If there is no Market Insights price available, then this section does not appear at all.
Please note: The market prices from Market Insights are only accessible when you have subscribed to the Basic Plan or you are in the trial period. The prices are not visible in the Free plan.
Lane request section
What are negotiation scopes or dimensions?
Negotiation scopes is essentially information that the buyer requires you to give in a lane request. The buyer can define up to 5 negotiation scopes in a lane request:
Price (mandatory): You enter the single price, typically as price per shipment, which is automatically calculated to a total price based on the volume and capacity.
Capacity: You can define how much of the requested volume you can provide.
Emissions: The amount of CO2e for one shipment. This can either be entered manually by you or can be calculated automatically by us based on the factors fuel type, emission standard class and vehicle weight class.
Transit Time: The time (days) you need to do the transport.
Transport Mode: You can define if the offer is for road or intermodal (combination of road and an additional mode, typically rail).
Why can’t I see all the information and can’t use all functionalities?
There are two reasons why you might not see all information or information will be anonymised.
You are not verified: You are not verified yet. In this case you don’t see all the information and cannot submit offers.
You are in the Free Plan: If you are in the Free Plan, so are not paying for the use of Freight Marketplace, then there will be some restrictions for you:
You can submit only up to 10 offers per week.
Buyer name is visible but the buyer profile cannot be accessed.
The contact information in the events is not visible.
Market Insights data is not visible.
The option to download lane requests and upload multiple offers at once is not available.
RFQ section
RFQ sign (hammer) isn’t visible
If the hammer, i.e. the RFQ sign, isn’t visible for your company, it means that your account isn’t enabled to use this feature.
RFQ upload will not work (Upload problems)
There will be issues with uploading Excel templates created in OpenOffice or other non-Microsoft software. This occurs when you don't have a Microsoft Office license, as Freight Marketplace cannot process these formats. The solution is to convert the data into a standard Excel file before uploading—most software can export to Excel format.
Issues occurring during the offer submission
If you have not clicked submit, the offer remains incomplete and has not been transferred to the customer.
To complete an offer, please check if all requirements are met.
The information shown after uploading to the Marketplace is not a show-stopper, you can still click “Submit”.
If an offer has been submitted, then you can withdraw the latest upload. Afterwards the upload button will be re-activated.
Communicate with the buyer
To ask a question or send a message you deem important to the buyer, you can use the “Ask a question” icon on the top right side.
Other questions related to offer submission
Is it possible to receive email notifications for tenders only, based on the routes of interest defined in our profile and not for all the others?
Unfortunately, this is currently not possible. You can only enable or disable email notifications for all the new tenders published on the platform, regardless of the routes of interest you set up in your profile. We are working on making notifications more customisable. We will inform you once this is available to you.
Why is there partial information in some lane requests, with buyer name and full postcodes not displayed?
Shippers do not always want to disclose their name and tender information to all carriers on the platform. When they choose this option, they decide to conceal certain information, which means you won't see the shipper's name and the complete postcodes of the loading and unloading destinations. However, you will still have access to all other information necessary for calculating a price and submitting a bid for the tender. Shippers will then have the opportunity to review your offer and if they are interested, they can award the business to you.
When bidding on a tender, how will I receive feedback on whether the offer was accepted or rejected by the shipper?
Once a shipper accepts or rejects your bids, you will be notified by email. To ensure you receive these notifications, please ensure that email notifications are enabled in the ‘User settings’ section of the platform.
What can I expect after my bid is accepted by a buyer?
Once your bid is accepted, the buyer will contact you via the email address provided to discuss the load requirements and finalise details, such as the start date and the commencement of load deliveries.
Does Transporeon bear responsibility in the event that the customer fails to make payment?
No, Transporeon does not bear any responsibility for that. We solely provide the technology to facilitate communication between carriers and shippers. The contractual agreement between the carrier and the shipper is beyond the scope of Transporeon. Similarly, any matters related to the execution of the loads fall within the purview of the shipper and the carrier.
As a carrier, can I describe my business and the services I offer?
Certainly. We have a dedicated section within the platform called ‘My profile’ where you can provide detailed information about your services. By completing your profile, you'll make it easier for potential buyers to find you and learn about your business. A complete profile will distinguish you from your competitors and increase your visibility among shippers seeking specific expertise and requirements like yours.
Additionally, we will also verify some of your documents and information (VAT number, EU license, Cargo Insurance and Company Register document). If all the documents are valid, you will get the ‘Transporeon Verified Carrier’ Badge which will be visible to all the shippers on the platform and will give you more exposure to them.
The country listed in my profile is incorrect and I cannot change it. How can I update it?
Please contact Transporeon directly and we will update it for you.
How can I add new users to my company account if some of my colleagues want to join the platform?
If you want to invite a colleague to the Freight Marketplace platform, you need to have administrator rights. If you have them, click on the users icon on the left-hand side and then on “Add new user.”
In case you don’t have these rights, please contact the administrator to have the colleague added to the account.
Should the administrator no longer work in your company, please reach out to the Customer Care Team.
Alternatively, your colleague can also directly sign up here: https://marketplace.transporeon.com. We will then receive a notification, set up an account for them, and they will then receive an email notification letting them know that they can now access the platform.
Can I act as both a shipper and a carrier on the platform?
Yes, you can. If that's your preference, please inform us, and we will configure your company in the system as both a shipper/forwarder (a company interested in tendering loads and looking for capacity) and a carrier (a company searching for loads).
Can I have a demo of the platform?
We will soon make platform demos available on demand for you to learn more about the platform. If you wish to know more, you can always reach out to us at info@freight.trimble.com.
How can I contact the support?
Sellers on the platform can use one of the following three options to request and receive assistance:
Click on the question mark in the top right corner on the platform and then on “Contact Support.” This will directly create a CUSTCARE support ticket in the Transporeon Help Centre.
Directly creating a support ticket via the Help Centre (link).
Shipper FAQs
Questions related to offers
What modes of transport does the Freight Marketplace support?
Currently, the Freight Marketplace supports FTL road transport and intermodal shipments. Future expansions to other transport modes are planned.
Can I invite my existing carriers to join the platform?
Yes, you can invite your current carrier partners to join the platform, allowing you to manage both existing and new business relationships in one place.
How can I ensure that I receive bids from high-quality, vetted carriers?
All carriers on the Freight Marketplace go through a verification process before they can participate in tenders. They must provide documents such as VAT ID, company registration, cargo insurance, and transport licenses. Verified carriers receive a ‘Transporeon Verified Carrier’ badge which is also visible to you.
Can I limit my tenders to pre-selected carriers?
Yes. You can choose to make your tenders private (restricted to selected carriers) or public (open to all verified carriers on the platform).
Can I communicate directly with carriers before awarding a tender?
Yes. You can as you will receive the contact details of the carriers who place bids on your shipments and tenders.
How will I be notified when a carrier submits a bid?
You will receive an email notification for new bids placed on your event. You can also monitor incoming bids directly on the platform. Additionally, you can customize your email notifications settings based on your needs and define if you want to receive an email for every bid you receive or if you want to receive a summary email once per day.
What happens after I award a bid?
Once you award a carrier’s offer, the carrier will receive both an email and an in-platform notification.
How does Transporeon verify carriers on the platform?
All carriers must undergo a verification process, providing the following documents:
VAT number
EU License (only if you own and operate an own fleet)
Company Registration
Cargo Insurance
Transporeon will check all of the above and, if valid, the carrier will be approved and able to use the platform.
How can I check if a carrier is verified?
Verified carriers have a ‘Transporeon Verified Carrier’ badge on their profiles. This ensures they meet the necessary compliance standards.
Is there a cost for buyers (shippers and forwarders) to use the Freight Marketplace?
No. The Freight Marketplace is completely free for buyers to post spot shipments and tenders.
Are there any hidden fees when using the platform?
No. There are no hidden fees. You can post unlimited tenders and receive bids from carriers at no cost.
How can I add more users from my company to our account?
If you want to invite a colleague to the Freight Marketplace platform, you need to have administrator rights. If you have them, click on the users icon on the left-hand side and then on “Add new user.”
In case you don’t have these rights, please contact the administrator to have the colleague added to the account.
Should the administrator no longer work in your company, please send an email out to info@freight.trimble.com and they’ll assist you.
Alternatively, your colleague can also directly sign up here: https://marketplace.transporeon.com. We will then receive a notification, set up an account for them, and they will then receive an email notification letting them know that they can now access the platform.
Can I act as both a buyer (shipper) and a seller (carrier) on the platform?
Yes, you can. If that's your preference, please inform us, and we will configure your company in the system as both a shipper/forwarder (a company interested in tendering loads and looking for capacity) and a carrier (a company searching for loads).
Can I have a demo of the platform?
Yes! We will soon offer on-demand demos to showcase the platform’s capabilities. In the meantime, you can contact info@freight.trimble.com for more information.
What should I do if I experience issues with the platform?
If you encounter any issues, please reach out to info@freight.trimble.com for assistance. Our support team will help you resolve any problems.